Account Deletion Request

1. Request deletion by email

1. Tap the button below to open your email app, or write an email directly to the address shown.
2. Put mellow account and data deletion request in the subject, and in the body tell us your login email and login method (email, Kakao, Google or Apple).
3. Check the content and send the email. We will identify the account and verify that you are its owner before processing.

Request address: mellow@nullge.com

If possible, send the request from the email you signed up with. If you use a different email or used Apple’s Hide My Email, please mention that as well. Additional checks may be needed to verify your identity. We will never ask for your password or a login verification code.

In accordance with the privacy policy, requests are handled within 10 days of receipt. Tapping the button alone does not send an email or delete your account.

2. Keep your account and delete only data

If you do not want to withdraw your membership, state keep account in your email and write the data you want deleted and the scope. For example, you can request deletion of specific call records, review expressions or your optional profile. When requesting specific records, please include details that identify them, such as the call date and the AI friend’s name.

We verify your identity with your login email and login method, then confirm the requested scope and process it. The processing period and the legally required retention exceptions follow the standards described on this page.

3. Delete your account directly in the app

1. Log in to mellow and open the Account tab.
2. Tap your profile at the top of the screen to go to Edit profile.
3. Tap ⋯ (Account menu) in the top right and choose Delete account.
4. Review what will be deleted, tap Delete account and history, then tap Delete in the confirmation.

Once the deletion is complete in the app, you are logged out. If you cannot use the app or the deletion fails, you can still make a request by email as described above.

4. Information deleted with your account

• Account information, social login identifiers, your profile and the age range, gender, and country or region you chose
• Learning settings such as app language, target language, level and interests
• Call records, conversation text, translation and correction results
• Learning reports and review expressions, conversation summaries your AI friends remember
• Favorites, scheduled calls and received-call history, push notification tokens
• AI usage records and login sessions linked to your account
• Subscription status and validity period stored in your mellow account

Once deletion is complete, the account and learning records cannot be recovered. Signing up again with the same social account does not restore previous records. Original call audio is not kept in the Service’s storage.

5. Retention exceptions and periods

Personal information is destroyed without delay when you withdraw. However, records that must be retained under applicable laws are kept for the periods described in Section 3 of the Privacy Policy.

• Records of contracts or withdrawal of subscription: 5 years
• Records of consumer complaints or dispute resolution: 3 years

Personal information whose retention period has passed or whose processing purpose has been achieved is destroyed without delay.

6. Cancel your subscription separately

Deleting your mellow account does not automatically cancel an App Store or Google Play subscription. If you are subscribed, please cancel in that store’s subscription management. Payment information and purchase history managed by the store are handled separately from the deletion of your mellow account.

Contact: mellow@nullge.com